Refund policy

At Novex Commerce, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which physical products may be returned and how refunds are handled for physical and digital products purchased through our website.

By placing an order through novexcommerce.shop, you acknowledge and agree to the terms outlined below.

1. Physical Products — 7-Day Return Policy

We accept returns of eligible physical products within 7 calendar days of delivery.

To be eligible for a return, the product must:

Be returned within 7 calendar days of the date it was delivered.
Be unused and in its original condition.
Be in the original packaging, where applicable.
Include all original accessories, materials, and components that were included with the order.
Not show signs of damage, misuse, alteration, excessive wear, or intentional damage.

We reserve the right to refuse a return if the product does not meet these conditions.

2. How to Request a Return

To request a return, contact our support team at:

support@novexcommerce.shop

Please include:

Your full name
Order number
Product name
Date of purchase
Reason for the return
Photographs of the product, if requested by our support team

Please do not send a product back before receiving return instructions from our support team.

Once we receive your request, we will review it and provide instructions regarding the return, if the product qualifies.

3. Return Shipping

Unless the product was received damaged, defective, incorrect, or materially different from what was ordered, the customer is responsible for the cost of return shipping.

If the return is approved because we sent an incorrect product or the product arrived damaged or defective, Novex Commerce will provide appropriate instructions regarding the return.

Customers are responsible for ensuring that returned products are packaged securely to prevent damage during transit.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at support@novexcommerce.shop as soon as reasonably possible after delivery.

Please provide your order number and photographs or other information showing the issue.

After reviewing the situation, we may offer an appropriate resolution, which may include:

Replacement of the product
Refund of the affected product
Another appropriate resolution

The available resolution may depend on the nature of the issue and product availability.

5. Refunds for Physical Products

Once an approved returned product has been received and inspected, we will notify you whether the return has been approved for a refund.

If approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider, bank, or financial institution. Novex Commerce is not responsible for delays caused by third-party payment processors or financial institutions.

Original shipping charges may not be refundable unless the return is due to an error on our part, a damaged product, or another circumstance where we determine that a refund of shipping charges is appropriate.

6. Digital Products

Digital products are non-refundable and are not eligible for returns once purchased or delivered.

Because digital products can generally be accessed, downloaded, or delivered electronically, all sales of digital products are final.

Before purchasing a digital product, please carefully review the product description, format, contents, compatibility information, and other available details.

If you experience a technical problem accessing or downloading a digital product, please contact:

support@novexcommerce.shop

We will make reasonable efforts to help resolve legitimate technical or delivery issues. Technical support does not automatically create an entitlement to a refund.

7. Products Purchased Together

If an order contains both physical and digital products, the return eligibility of each product will be determined separately.

Eligible physical products may qualify for the 7-day return policy described above, while digital products remain non-refundable.

8. Exchanges

If an eligible physical product is defective, damaged, or incorrectly supplied, we may offer an exchange or replacement where appropriate.

Exchanges for reasons such as a change of mind, incorrect selection, or personal preference are subject to our return conditions and product availability.

9. Non-Returnable Items

The following items may not be eligible for return:

Digital products
Downloadable products
Products that have been used or damaged after delivery
Products missing original components or packaging where those are required for the return
Products returned after the applicable 7-day return period
Products that cannot reasonably be resold due to their condition

10. Late Return Requests

Return requests submitted more than 7 calendar days after delivery may not be accepted, except where required by applicable law or where Novex Commerce determines that an exception is appropriate.

11. Refund Exceptions Required by Law

Nothing in this policy is intended to limit or exclude any rights, remedies, or protections that cannot legally be excluded or limited under applicable law.

Where applicable law provides a mandatory right to a refund, cancellation, return, replacement, or other remedy, that right will continue to apply.

12. Order Cancellation

If you need to cancel an order for a physical product, contact us as soon as possible at:

support@novexcommerce.shop

We cannot guarantee that an order can be cancelled once it has been processed, shipped, or fulfilled.

Digital product purchases generally cannot be cancelled once the digital product has been delivered or access has been provided, subject to applicable law.