Shipping policy

At Novex Commerce, we aim to process and deliver your orders as quickly and reliably as possible. This Shipping & Delivery Policy explains how physical and digital products purchased through novexcommerce.shop are delivered.

1. Physical Products

Physical products purchased through our website are processed and shipped according to the following estimated timeline:

Order Processing

Orders for physical products are generally dispatched within 1–2 business days after the order is successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Delivery Time

After dispatch, physical products are generally expected to be delivered within:

3–5 business days

Delivery times are estimates and may vary depending on the delivery destination, carrier, weather conditions, holidays, or other circumstances outside our reasonable control.

Total Estimated Delivery Time

For most physical-product orders:

Order Processing: 1–2 business days
Transit & Delivery: 3–5 business days

Therefore, the estimated total delivery timeframe is approximately 4–7 business days from the date the order is placed.

2. Order Tracking

Where tracking information is available, we may provide tracking details after your order has been dispatched.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

3. Delivery Delays

The delivery times provided on our website are estimates and are not guaranteed delivery dates.

Delivery may take longer due to circumstances including:

Carrier delays
Severe weather
Public holidays
Incorrect or incomplete shipping information
Customs or import procedures
High shipping volumes
Transportation disruptions
Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us at support@novexcommerce.shop and provide your order number.

4. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

5. Lost or Damaged Shipments

If your physical product arrives damaged, please contact us at:

support@novexcommerce.shop

Please include your order number and photographs of the damaged product and packaging when contacting us.

We will review the issue and determine the appropriate resolution in accordance with our Return & Refund Policy.

If tracking indicates that a package has been delivered but you have not received it, please contact us so that we can assist with the issue and, where appropriate, coordinate with the relevant shipping carrier.

6. Digital Products

Digital products are delivered electronically.

After completing your purchase, eligible digital products can be downloaded instantly through the delivery/access method provided after checkout.

Depending on the product, you may receive:

An instant download link
Access through your customer account
A download link or access instruction by email

Please ensure that you provide a valid email address when placing your order.

7. Problems Accessing a Digital Product

If you have completed your purchase but cannot access or download your digital product, please contact us at:

support@novexcommerce.shop

Please provide your order number and the email address used to place the order.

We will make reasonable efforts to resolve legitimate technical or delivery issues.

Please note that technical assistance does not change our policy that digital products are generally non-refundable once purchased or delivered, subject to applicable law.

8. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the product, destination, order size, and available delivery method.

9. International Orders

If we offer shipping to destinations outside our primary delivery regions, international orders may be subject to additional delivery times, customs requirements, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or similar charges that are not included in the purchase price may be the responsibility of the customer.